Position Summary
The Housekeeping team is responsible for maintaining cleanliness, hygiene, presentation, and overall guest-ready conditions across all accommodation and hospitality facilities managed by Masagi Hospitality, including Cottages, guest areas, public areas, and other operational facilities.
The Housekeeping team is expected to ensure that all rooms and facilities consistently meet the cleanliness and service standards established by Management, while maintaining efficient use of housekeeping supplies, equipment, and operational resources.
Key Responsibilities
Room & Accommodation Cleaning
- Ensure all guest rooms, cottages, villas, and accommodation areas are cleaned, maintained, and prepared according to established housekeeping standards.
- Perform daily cleaning of guest rooms, including making beds, changing linens, cleaning bathrooms, dusting, sweeping, mopping, and replenishing amenities.
- Conduct thorough cleaning and inspection of rooms before guest check-in.
- Ensure rooms are properly prepared for new arrivals, including checking room facilities, cleanliness, amenities, and overall presentation.
- Perform room cleaning and servicing during guest stays in accordance with operational schedules and guest preferences.
- Conduct deep cleaning of rooms and accommodation facilities on a scheduled basis.
- Report any maintenance issues, damaged facilities, missing items, or irregularities found in guest rooms to the relevant department.
Public Area & Facility Cleaning
- Maintain cleanliness and hygiene throughout all public areas, including lobbies, corridors, reception areas, public toilets, restaurants, common areas, and other guest facilities.
- Ensure outdoor and guest-facing areas remain clean, organized, and presentable.
- Coordinate with the relevant operational teams to maintain cleanliness around the Waterpark, Restaurant, Cottage, and other hospitality facilities as required.
- Conduct regular inspections of public areas and ensure cleaning schedules are properly implemented.
- Respond promptly to spills, accidents, or other cleanliness-related issues in public areas.
- Ensure cleaning standards are maintained throughout operating hours, particularly during periods of high guest traffic.
Linen, Laundry & Guest Supplies Management
- Manage the collection, washing, drying, ironing, folding, storage, and distribution of linens, towels, uniforms, and other housekeeping-related items.
- Maintain accurate inventory records for bed sheets, towels, blankets, pillowcases, uniforms, and other linen supplies.
- Ensure sufficient availability of clean linens and towels for daily operations.
- Monitor the condition of linens and identify items that require replacement, repair, or disposal.
- Manage housekeeping amenities and guest supplies, including toiletries, tissues, cleaning materials, and other consumable items.
- Monitor stock levels and submit replenishment requests to Management before supplies reach critical levels.
- Minimize unnecessary consumption, damage, loss, and wastage of housekeeping supplies.
Housekeeping Operations & Internal Control
- Prepare and maintain daily housekeeping schedules and work assignments based on occupancy, check-in/check-out schedules, and operational requirements.
- Coordinate with Front Office, Operations, Maintenance, and other departments to ensure smooth daily operations.
- Conduct room inspections and verify that rooms meet the required cleanliness and presentation standards before being released for guest use.
- Maintain proper records of room status, cleaning activities, maintenance issues, lost and found items, and other relevant housekeeping information.
- Ensure all housekeeping equipment is properly used, cleaned, maintained, and stored after use.
- Follow proper procedures for the use, storage, and handling of cleaning chemicals and equipment.
- Ensure compliance with company policies, hygiene standards, workplace safety procedures, and housekeeping SOPs.
Guest Service & Lost & Found
- Respond professionally and promptly to guest requests related to housekeeping services.
- Handle guest complaints related to cleanliness, room conditions, amenities, or housekeeping services and coordinate with Management or relevant departments when necessary.
- Maintain professional and courteous communication with guests at all times.
- Manage the Lost & Found process in accordance with company procedures.
- Record, secure, and report any items found in guest rooms or public areas.
- Ensure that lost property is properly documented and handed over to Management for further handling.
Team Supervision & Staff Management
- Supervise housekeeping staff and ensure that daily duties and responsibilities are properly assigned and completed.
- Prepare daily work schedules and allocate staff according to occupancy levels and operational requirements.
- Monitor staff attendance, punctuality, grooming, discipline, and work performance.
- Provide on-the-job training and guidance to housekeeping staff regarding cleaning standards, SOPs, guest service, hygiene, and safety.
- Conduct regular inspections and provide feedback to improve staff performance.
- Ensure that all housekeeping personnel comply with company policies and operational procedures.
- Report staff performance issues, disciplinary matters, or staffing requirements to Management.
Work Location & Working Arrangement
- The Housekeeping team is primarily required to work on-site across Masagi Hospitality's operational locations, including the Waterpark, Restaurant, Cottage, and other accommodation or hospitality facilities.
- Working schedules will follow the operational requirements of each business unit and may include weekends, public holidays, early mornings, evenings, and peak guest periods.
- Housekeeping staff must be available according to the assigned work schedule and ensure proper handover between shifts where applicable.
- The Housekeeping Supervisor/Manager is responsible for ensuring adequate housekeeping coverage throughout operational hours.
Targets & Key Performance Indicators (KPIs)
- All guest rooms and accommodation units are cleaned and prepared according to established standards before guest check-in.
- High cleanliness and hygiene standards are consistently maintained across rooms and public areas.
- Room inspection results meet the cleanliness and presentation standards established by Management.
- Guest complaints related to cleanliness and housekeeping are minimized and addressed promptly.
- Housekeeping schedules and room-cleaning requirements are completed within the required operational timeframe.
- Linen, amenities, and housekeeping supplies are properly controlled, with minimal unexplained loss or wastage.
- Accurate and up-to-date housekeeping inventory records are maintained.
- Lost & Found items are properly recorded, secured, and reported in accordance with company procedures.
- Housekeeping equipment and facilities are properly maintained and used in accordance with operational and safety procedures.
- Staff attendance, discipline, grooming, and performance meet company standards.
- No significant violations of hygiene, safety, or housekeeping SOPs during the evaluation period.
General Qualifications
- Minimum Senior High School (SMA/SMK) or equivalent; hospitality-related education or training is preferred.
- Previous experience in housekeeping, hotel operations, villa/resort operations, or a related hospitality environment is preferred.
- Experience supervising a housekeeping team is an advantage for supervisory positions.
- Good understanding of room cleaning standards, public area maintenance, laundry operations, and housekeeping procedures.
- Familiar with the proper use and handling of cleaning chemicals, equipment, and housekeeping supplies.
- Strong attention to detail and cleanliness.
- Physically fit and capable of performing housekeeping duties as required by the position.
- Honest, disciplined, responsible, and trustworthy.
- Able to work independently and as part of a team.
- Good communication and interpersonal skills.
- Willing to work flexible schedules, including weekends and public holidays when required by operational needs.
- Able to maintain guest privacy and confidentiality and demonstrate professional conduct at all times.